Require easy to read customer service phone number, email and terms. No more hidden terms that you have to dig for. Require an email or text confirmation ON ALL ONLINE ORDERS.
Ever order off of Facebook with a QR code? You can’t find a customer service email or telephone number when your failed product arrives. Imagine you are a senior citizen using your tiny cellphone to order something and after you’ve placed the order, you’ve receive NO EMAIL or CELLPHONE CONFIRMATION… The the product fails to arrive, or it arrives broken, etc. It is so frustrating to try and rectify the purchase…