I urge the government to consider implementing a policy that holds companies accountable for their mistakes, particularly when these errors result in undue stress and inconvenience for consumers. It is increasingly common for individuals to spend significant amounts of time resolving issues caused by companies, often leading to frustration and financial loss.
For instance, I recently faced a situation with Spectrum Internet that required over five hours of my time and 16 phone calls to get equipment charges off my bill when I had already returned their equipment. Similarly, I had to make eight phone calls to my credit card company and the Hyatt to dispute a charge that was never made by me. These experiences not only robbed me of valuable time but also contributed to unnecessary anxiety and inconvenience.
Consumers should not bear the burden of rectifying companies’ errors, especially when these mistakes can lead to wrongful charges that go unnoticed. A policy that penalizes companies for their errors would not only protect consumers but also encourage businesses to implement better practices and customer service protocols.
By establishing accountability, we can create a fairer marketplace that prioritizes consumer rights and encourages companies to take responsibility for their actions. Thank you for your attention to this important issue.