Disabled and Elderly people should be able to access with ease all public and private buildings for business. No grandfathered buildings.
For example: In a 100 yr old building where Medicare is sold, the entrance should be made to be able to accommodate a wheelchair or walker; sitting room with chairs comfortable for people to be able to push themselves up using chair arms; no obstacles on the floor, etc. as in carpets that roll up on the edges. Files cabinets should be adhered to the wall so that they do not fall over while walking past.
Manufacturers should make their medicines DEAR compliant- in easy to open packages (someone with arthritic hands shouldn’t have to fiddle with looking for a tiny cut in a package, nor should they have to cut their own pills). It’s unbelievable how many products we use every day that are more than inconvenient to access with clam shell or bubble packaging. If a person has no hands they can’t even get to the product.
Companies should hire a User Access department to ensure their business (of any size) can provide services and products with respect to their target customers in mind.
Lastly, we need to bridge the technology gap and have people who specialize in helping others use technology to be on customer service phone lines. So many companies use only a ticketing method for customer service, it excludes those who are disabled or elderly, or even those who live in an unconnected area, to be able to handle any issues or questions with products.