I have been dealing with Bank of America interfering with my access to the internet and my email since at least 2020. --both of which I have through an AT&T account. This began over court proceedings extending from my then two decades-long fight against the criminal corruption that is our “bailed-out,” loan shark, felony theft and fraud system of federally-chartered banks (aka gangs), which initiate, in conspiracy with the should-be-illegal credit bureaus as well as the banking regulatory offices (including the Federal Reserve, OTS, OCC, etc.), DOJ, and often on order of the Executive Branch, still actively aid and abet the “taking of a life” (in a way not dissimilar to 18th and 19th century “wealth-ist” Americans believing it was acceptable for them to take the lives of African native people by chaining them in cargo bays of ships and delivering them into “wealth-ist” servitude unto death in the cotton fields of the American south) …still actively aid and abet the “taking of a life” **every three (3) SECONDS ** every minute, of every hour, of every day, of every week, of every month, of every year, of every, now, decade, in this country, in abject denial of these 10,483,200 Americans/year most fundamental Constitutional, civil, and HUMAN rights, delivering these WORKING poor and middle class American people into debt servitude until death (including due to the agonal and fatal despair of recognizing we’ve become a nation of lies [most egregiously, about medical care], not laws) on behalf of this current, Money-corrupted, g/God-denying, 21st century, U.S. federal government.
Last week I spent three days with no access to my home phone or internet of any kind (which, of course includes all email accounts) until I spent over two and a half hours on the phone (on a “recorded” line, supposedly) with AT&T customer service, both the tech department and the sales department checking, testing, and assuring that, yes, my equipment was working properly (equipment I’d spent three years paying for in my current situation of living in the peculiar institution that is abject poverty for my entire adult life in this “modern” America), and my account was paid in full and in good standing.–Both departments trying, nonetheless, to sell me new equipment (the tech guy not being at all good at it), that I do not want or need, for more than double the price I am barely able to pay per month, now, plus the cost of “financing” the new equipment for three years.
It was the sales department which told me to go see my nearest AT&T store, that they would “fix” the problem (I’d been told repeatedly in dealing with other, previous instances of censorship and financial abuse that the AT&T stores DO NOT OFFER NOR PROVIDE ANY “service” on equipment). But, the tech department I’d spoken to on the phone, first, had had me pull the SIM card on my equipment–it was at that point, while the SIM card was out, my account was switched to not be recognized by the local, AT&T tower–previously, my box was recognizing the tower (green light), it simply had no bars—nothing had been moved from where this box had been working fine ever since I had been on the phone with a great, honest AT&T customer service rep in 2020, who, after checking with supervisors three tiers above her level (me on hold the whole time) could not explain why my account, which had had internet and phone since I first opened it, had, inexplicably been switched to “phone only” the night before I was to have a court proceeding by way of zoom under the Columbia County Court of Common Pleas with Bank of America.
This time, it was the sales department who indicated it must be “a faulty SIM card.” She told me the tech department had told her to have me take my equipment to my closest AT&T store. So, I did. Met another, wonderful (and frustrated) employee. As soon as I said I was from Millville, her face fell and she told me it had to do with work being done on my local AT&T tower, that there had been people in there all day with similar complaints–all of them served by that tower. She’d checked the website which is supposed to indicate service disruption by tower and it said there isn’t any (as had been stated by both the tech rep, and sales rep I spoke to over the phone). This wonderful customer service person told me she’d messaged them repeatedly that this was incorrect information about the tower–having confirmed there was work being done on it through other sources–including people who lived near it and could see the crane being used to “extend the tower.” As both she and I knew, AT&T did not want to compensate paying customers like myself for not having paid-for service provided, so they were simply lying to customers instead, and trying to convince them via fraud that their (the customer’s) equipment was faulty, so AT&T could sell them new, more expensive equipment, that would also cost the customer quite a bit more money per month on into the future—"the crime that keeps on giving…to the crook.” She said, “I can change your SIM card for you (and she did), but it won’t work when you get home.” She’d also requested, and took a photo of my driver’s license.
She was absolutely right. All my lights were working on the equipment, but the signal light was red. I tried to get into my AT&T email from a cell phone, and I received a “Something Went Wrong” message, that I’ve seen too many times before when my account has been paid-in-full and in good standing, but I’ve been being politically active on the criminal actions of the “wealth-ists.” Every one of those times I’ve had to sit on hold with wonderful, AT&T customer service reps for minutes to hours in order to get the problem, “corrected”–my being pressured to “take an upgrade” or whatever, and purchase new equipment and a more expensive service plan.
I waited another day and a half and returned to the AT&T store. The wonderful young black woman I’d spoken to the first time was not there. The first four times I approached the store on 11-22-24, sometimes standing there for ten or more minutes, neither of the two white males working there so much as acknowledged I was there, and waiting. I had other errands to do at other stores in the area, so I left each time and returned later. The fifth time, there were only two other customers already in the store. Still, I waited several minutes until the younger of the two males asked, politely, why I was there. I said it was because I still did not have service in Millville (which the other male could definitely hear). The younger man, again politely, said he had to continue with the customer he’d been working with prior to my arrival. I said I understood. The other male, taller, somewhat older, and decidedly less polite, eventually finished arguing with the customer he had been speaking to (who had a complaint about her bills being in the neighborhood of $400+ dollars when it had been her understanding at the time of initiating the contract she’d be paying closer to $200)–This taller, and in my opinion, far more arrogant and domineering, employee asked me in a rude tone, why I was there. I said it was because my equipment, which had been checked, was still not being acknowledged by the Millville tower. He immediately launched into a “We don’t have anything to do with the towers” speech. I stopped him, briefly describing my experience with AT&T customer service on the phone three days previously, and stated I’d been told to see that specific store about my problem. Only then did he so much as look at my equipment in my hand and also punched up my account on his ipad–which he made sure I could not see. (NOTE: I did not tell him about my previous trip to the store a day and a half before, and my conversation with the young woman who had been there, then.) I told him some of the further details of my phone conversations with AT&T. He snorted as he said “This is how you get internet now?” I said, “yes.” He said, well, “There is better equipment available,” and began flipping through his ipad some more. When I mentioned I’d been told to pull the SIM card by the first AT&T rep I’d had on the phone, he suddenly took more interest in my equipment and flipped it over and removed the battery. He looked in the pocket and said, “You put the SIM card back in upside down,” and proceeded to pull it and reinsert it, turning away from me as he pretended to flip it over. (NOTE: the SIM card on this device has a piece of tape on it that prevents anyone from inserting it improperly. I’d watched the young woman who had replaced it–that this corrupt salesman still didn’t know about–put the new one in using the tape to orient it correctly, when I’d made the previous visit to the store.)
Magically, there was then a green signal light when he turned the box on. And when I got home, all of my service, phone and internet, was suddenly working properly. That was Friday 11-22-24. It’s been working correctly, including logging in to my email, until today 11-27-24. I’m still able to access the internet today, obviously, as I type this, BUT when I tried several times to get into my AT&T email account this morning, I get a message which says:
"You don’t have permission to access “http://att-yahoo.att.net/FIM/sps/ATT-Yahoo/saml20/login?” on this server.
Reference #18.866adc17.1732719447.7a7a3f5b
I guess I’ll be spending a couple more hours on the phone with AT&T again today, fighting for my “right” to free speech.–That is, if I can get a human being on the phone–as I am being constantly bombarded with “bots” telling me about my Medicare “extra benefits”–ummm, why doesn’t my insurance company know what they are?-- When I ask the “bot,” “Who gave you my number?” it just keeps on talking and won’t answer me. The same kind of “bot” gives a lengthy speech about how AT&T isn’t responsible for much of anything whenever I call customer service, and it won’t shut up or transfer me no matter what I do. In other words, punching “0” or saying, “representative” no longer works to get the “service” you are owed by a Big Tech company (and paid for already) if you live below the poverty line in rural PA.
This censorship and financial rape needs to END.