The Social Security Administration has 60,000 employees. Their two main functions are: One is to assign Social Security numbers. The other is to run the Social Security retirement, survivors, and disability insurance programs. They must also take a feed from IRS as to soc sec funds taken from each check. A lot for a computer to keep track of, all the working people and all the retired people. Better use of computerization, worfklows, self service online with submission of documents, an AI assistant for users of the self service. AI scanning of input documents for correct or posting to a workflow for human assistance. Application for disability is the most hands on and will consume the most workers. A conservative estimate would be a reduction in force of 2/3. Rooms and rooms of computers? No use of cloud services with a small IT support staff and a top notch cyber security group.
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